The managers are committed to providing the highest standard of service to members. It is therefore important that any complaint should be resolved to the member's satisfaction so far as possible, in an expeditious manner.
In the first instance a member should address any complaint to the person with whom they normally deal within the managers' organisation. However, if this fails to resolve the matter the complaint may be referred to the club's Compliance Officer, Simon Burroughs, who can be contacted on simon.burroughs@ctcplc.com or telephone +44 20 3260 2277.